Expectations
As an employee of Carroll County E-911, you are expected to:

• Assist in the safeguard of lives and property
• Assist in the protection of the citizens and responders of our county
• Uphold and abide by the laws of the land and the policies and procedures of this department
• Deal with all who come in contact through any means of communication with our department in a professional, courteous, and timely manner
• Understand this is a job which requires shifts to be covered on a 24/7 basis
• Represent this department and its county government in professional, caring manner

Training
Training consists of 6 months to a full year of on-the-job training. This training includes:

• 4 hours of TDD (Telecommunications Device for The Deaf/hearing and speech impaired)
• 8 hours of healthcare CPR
• 40 hours of emergency medical dispatch training which includes national certification

Georgia law requires that all 911 personnel must attend 40 hours of training to become a mandated communication officer within 6 months of employment conducted at the Georgia Public Safety Training Facility in Forsyth. The law also requires a study of a 12-chapter manual, certification for Georgia Crime Information Center (GCIC), and intensive training on call-taking and radio communications for each agency the department services dispatch calls for.