Welcome to Carroll E-911 Communications. This page has been designed to provide information about Enhanced 911 service, its staff and role as the 911 administrative agency for Carroll County and its surrounding cities.
When you think of 911 you probably think of the men and women who answer the phone to assist you in an emergency. However, 911 actually is a dedicated, high-speed phone network with special hardware and software designed to quickly route 911 calls to a pre-defined emergency answering point based on your calling location.
In Carroll County, Georgia, 911 call-takers and dispatchers assist not only the citizens of our county, but also the personnel from each of the different agencies and departments who respond to calls in our county. We hire employees to answer and dispatch 911 calls coming in on dedicated phone lines for emergency assistance.
The mission of Carroll County E-911 is to provide the best possible, trouble free network for the citizens we serve to access emergency services by dialing 9-1-1; to provide the best tools (equipment and information) to all service provider agencies that will enhance their response and their ability to provide public safety services; and to educate the public on the effective and appropriate use of the 911 network.
If you have any questions or want general information, phone us at our administrative number, 770-830-5922.
A PROFILE OF CARROLL COUNTY E-911
Emergency service was accessed by six public safety agencies in Carroll County. These agencies were reached by dialing their specific phone numbers and their dispatchers obtained and dispatched the information.
Start of 911
Carroll County E-911 began August 1, 1985, with 12 employees. There were three supervisors and nine communications specialists. These employees served 76 officers/ deputies from five law enforcement agencies, 60 fire personnel from the city and county’s 13 fire stations, and 18 emergency medical technicians employed by West Georgia EMS, who was the contracted provider.
Present 911 (2000)
We currently have 25 employees, including a 911 director, systems coordinator, database coordinator, two senior supervisors, one supervisor, and 19 telecommunicators who provide services to all citizens of Carroll County who dial 911 or any of our administrative lines. These telecommunicators also serve our responder agencies which consist of 182 officers/deputies from six law enforcement agencies, 113 fire personnel from the city and county’s 26 fire stations and 51 personnel who provide ambulance service for Carroll County. There are also numerous other agencies that require our services after hours, such as the Department of Family and Children’s Services and Carroll County Animal Control.
As an employee of Carroll County E-911, you are expected to assist in the safeguard of lives and property; to assist in the protection of the citizens and responders of our county; to uphold and abide by the laws of the land and the policies and procedures of this department; to deal with all who come in contact via any means of communication with our department in a professional, courteous, and timely manner; to understand this is a job which requires shifts to be covered on a seven-day-a-week, 24-hour-a-day basis; and to represent this department and its county government in professional, caring manner.
Training consists of six months to a full year of on-the-job training. This training includes four hours of TDD (Telecommunications Device for The Deaf/hearing and speech impaired), eight hours of healthcare CPR and 40 hours of emergency medical dispatch training which includes national certification. Georgia law requires that all 911 personnel must attend 40 hours of training to become a mandated communication officer within six months of employment (conducted at the Georgia Public Safety Training Facility in Forsyth, Ga.). Also required is study of a 12-chapter manual, certification for GCIC (Georgia Crime Information Center), and intensive training on call-taking and radio communications for each agency we dispatch.
Application & Hiring Requirements
Download E-911 Job Application
This file is located in the right sidebar of this page. You can download it there.
Applications may be picked up during business hours at the 911 center located at 896 Newnan Rd., Carrollton, Ga. When picking up an application, you need to allow for enough time to sign a consent form and to be fingerprinted. The application may then be taken with you for completion.
To accompany your completed application, you must provide a copy of your high school diploma (a transcript with your graduation date documented is allowed) or state-issued GED (transcript is not allowed), Social Security card, driver’s license and a copy of your birth certificate (it must show your full name and date of birth). A naturalized citizen must provide a certified copy of his or her naturalization papers and previous military service must be documented with a copy of your DD214.
Emergency operations equipment consists of six combination radio dispatch/call-taker consoles and three call-taker consoles; Prolog/Guardian recording system which provides a recording of all phone and telephone transmissions; TDD (Telecommunications Device for the Deaf or hearing/speech impaired) on each console; Four GCIC (Georgia Crime Information Center) computers located on all law enforcement consoles; two 500-gallon propane gas tanks for backup to the Spectrum 60kw generator; Phase One Series 700 UPS backup battery; UL-certified lightning protection system; anti-static computer access flooring system with water leak detection and alarm system; access control and security system with closed-circuit television and intercoms at the entrance and exit gates; exterior doors; and entrance to the communications room.
Our facility is housed in a stand-alone building of approximately 3,500 square feet. This includes three administrative offices, two restrooms (one with a shower), one sleeping room that doubles as a storage room, full kitchen, training room, and the communications room.
Efforts and studies are in progress to procure a CAD System (Computer Aided Dispatch) with funding from Special Purpose Local Option Sales Tax (SPLOST) monies.
EMERGENCY MEDICAL DISPATCH (EMD)
What is EMD?
The purposes of EMD are numerous and impact many aspects of emergency medical care. Some of the areas affected are the quality of patient care, performance of pre-hospital EMS providers, cost effective allocation of EMS equipment, professionalism of individual EMDs, and the community’s EMS experience as stated in Dr. Clawson’s manual “Principles of Emergency Medical Dispatch,” second edition.
The information provided to 911 from the questions asked determines the severity of the call and directs the proper response including the code the units will respond to and the type of units to respond. It also provides valuable information to the responders for their protection and scene safety as well as protecting nearby citizens. It allows the responders to mentally prepare for the call before they arrive and alerts them to the type of equipment which may be required to aid their patient care. This information also alerts the call taker to the instructions which are needed to help sustain life or prevent further injury until EMS arrives.
Emergency Medical Dispatch is organized interrogation of persons calling for medical assistance. This is done by using a 32-card file system of medical protocols. These protocols are approved by the local medical authority. The protocols include specific questions, response configurations, and instructions for each medical, traumatic, or life-threatening complaint in the system.
The instructions provided are not ad-libbed. The call taker reads them from the card file system. The instructions include Post Dispatch Instructions which are specific warnings, advice, and treatments that can be relayed to the caller before EMS arrives. They also include pre-arrival instructions. Pre-arrival instructions are medically approved and written instructions given to the caller by the trained EMDs. These instructions help to provide necessary assistance to the victim and control of the situation prior to arrival of EMS. They include airway management and obstruction, CPR, childbirth, bleeding control, and treatment of shock. All instructions are read word for word to the caller to the fullest extent possible.
Why so many questions?
The questions 911 call takers are trained to ask are not to delay response of necessary responders but to enhance the responders’ needs and to protect the caller or any nearby citizens. The answers that are provided are relayed to all of the responders who are en route. This relay of information provides the responder with vital information about the call itself, the nature of the problem, the people it is affecting, the severity of the situation, and the protection of the responder and anyone nearby. This information also helps the responders determine whether there is a need for lights and siren or if they can respond with the flow of traffic. The days when every responder went to every call with lights and siren are over. There are too many other lives that can be affected on the way to the call. Emergency vehicles are now more accountable than ever before regarding the use of lights and siren. There are many civil lawsuits that involve emergency vehicles involved in serious or fatal accidents. These persons and companies are held accountable for their actions and must justify their responses. The caller’s answers to these questions help ensure the right unit is dispatched, the right number of units are sent, in the right mode of response. The EMS system as a whole also is utilized more than ever before. Often, there are more calls to dispatch than there are responders to send. The information obtained through careful interrogation of the caller allows the dispatcher to correctly prioritize the calls and send the units to the calls needing the quickest assistance first. Without the information, the calls would line up and be dispatched in the order they were received. The use of properly trained emergency medical dispatchers can positively influence all aspects of EMS response.